FAQs

Q: Do you charge tax?
A. Yes. We collect New York State sales tax.

Q. How far in advance will you set my rental up?
A. We schedule deliveries between 7AM – 12 noon the day of your event and take down from 6PM – dusk. In general it’s yours for the day. This means your children can have some quality time both before the guests arrive and after they’ve left. We will do our best to work around your needs within reason. Tents, tables, chairs may be set up days before as these items take longer to arrange. All change requests must be made with our office prior to rental.

Q. Can I pickup a rental at your store or showroom?
A. Yes. Most items can be picked up at our warehouse located at 2575 route 55 in Poughquag. We suggest you make a reservation but we will do our best to accommodate you. Most of our inflatables are not available for pickup. Bouncers weigh between 250 – 600 pounds each and can be quite difficult to maneuver, and besides, do you really need something else to do for your party? Mini All Stars, Sumo Suits and our 3n1 combos are okay for pickup.

Q. Can I allow food, beverages, water or toys inside of an Inflatable?
A. No. There is absolutely no food or beverages allowed in or near the Inflatable. Other than the water slides, no water can be allowed inside of or around the inflatables (such as water guns, sprinklers, etc.). Toys should not be brought into the inflatable as they are often forgotten about and end up being discarded later on or worse, damaging the inflatable.

Q. When do I need to reserve party rental supplies and equipment?
A. Please call early for best availability of all of our party rental equipment. We can’t stress this enough. Many times people will plan their entire party three months ahead of time and then try to reserve an inflatable two weeks before! During the spring, summer, and fall months we are very busy and items book quickly. The best thing to do is to figure out your date, and call us to find out what’s available. Then, contact your guests after you have your desired piece reserved. What may not be available one day might be available at another time. Our reservation staff can discuss various dates and times with you. By calling early, as early as possible, you assure your own happiness by getting the items that you want.

Q. Do inflatables require electricity and do you rent generators?
A. All inflatables run off of a fan that operates continuously during rental. For safety, all inflatables need to be set up within 100′ of electricity. Please keep this in mind when planning the layout for your event. We do have generators available for rental, if needed.

Q. Is rental equipment and delivery and set up included in the price?
A. If a delivery fee is charged for your area, it is one flat fee regardless of the number of units you have being delivered that day. Delivery fees are not subject to any discounts. Deliveries are to ground floor only. I.e. garage, driveway or tent. We do not make inside deliveries other than public venues or business. Minimum order for local delivery is $200.We do not deliver orders under $200. Orders under $200 can be picked up.

Q. Can you accommodate special party rental equipment delivery requirements?
A. Yes.

  • We offer AM Service 7AM-12PM, PM Service 12-5PM (we choose the day before your party) for an additional fee. Day Specific Service is also available.
  • Select Service allows you to pick a specific day and 1 hour window for your delivery. This service is a flat fee in addition to any other delivery fees that may apply.

* Please note that in many cases these services are not necessary and we will do our best to accommodate you with no additional fees. But if specific deliveries are a must we are happy to provide this service to you.

Q: Are your inflatables clean and in good condition?
A. All of our units are in excellent condition. We clean and sanitize each unit after every use.

Q. Do you give a discount to non-profit organizations looking to rent party equipment and supplies?
A. Yes. We offer special pricing for non-profit organizations.

Q. Do you offer a discount for Military? Firefighter? Police?
A. Yes. We offer an additional 5% discount on inflatable and tent rentals to active military personnel, firefighters, and police officers. It is our small way of saying, ‘Thank You’ to our community’s heroes.

Q. Can I reserve my date and item online?
A. Not exactly. You can create a quote and send it to us to confirm availability and convert it to a reservation. We will contact you within 24hours of your internet request via phone or email.

Q. What if I change my mind?
A. If you should change your mind about the inflatable that you’ve reserved, we will do our best to accommodate any changes (hours, items, etc.) however, we cannot guarantee availability. In the event that you decide to cancel your reservation, we will refund the deposit only if the cancellation has been received in writing, within three (3) days from when the reservation was taken. All other cancellations will result in forfeiture of deposit. Please remember that we are removing the item from availability when you reserve with us, so please be sure of your selection at the time that you place your reservation.

Q: Do you have insurance?
A. Yes, we are a fully insured company. When you rent equipment from PartyTime, you are automatically insured. We can provide proof of insurance as well as an additional insured certificate. Orders picked up over the counter by a customer are not eligible for additional insured certificates. The customer is automatically insured, however, we will not issue an additional insurance certificate on a pick up. We do issue an additional insured certificate to a venue when we deliver and install PartyTime equipment (for example Villages, Towns, Schools etc). Workers comp is also available.

Q: Is supervision provided in the cost of the rental?
A. You will need to provide a responsible adult to supervise the children at all times. Our driver will go over the safety rules/features once the bouncer is set up. We can provide an attendant for $25/hr with a 4 hour minimum.

Q. Can I have an Inflatable for a late night party?
We strive to accommodate your scheduling needs. We rent to many overnight graduation parties, slumber parties, and events. You must have a safe and secure environment for an overnight rental. Overnight rentals will generally be set up during mid to late afternoon, then picked up the following day. Please call for further details

Q. Can I have my rental party supplies delivered prior to my party?
A. Due to our delivery schedule we can usually deliver your items with plenty of time the morning of your event. Occasionally if we are in the area or delivering your tents in advance we would be happy to bring your party supplies to you. You may also stop by our store whenever it is convenient and we will have your order ready.

Q: Do you own the inflatables, or are you a middleman company?
A. We own and maintain all of our own party equipment.

Q: Do you setup the tables and chairs?
A. Table and chair rentals are a driveway delivery only. If you rent a tent we will gladly stack the tables and chairs under the tent at no additional cost. Tables and chairs must be folded and returned to the driveway or tent at the conclusion of your party. Table and chair setup/ breakdown is available for a fee of $1 per item. Call for details

Q: How long to I get to keep the inflatable?
A. All of our inflatable rentals include professional setup and instructions to the renter. In general most of our rentals are for the duration of the day. For example: We deliver 7AM – 12Noon and pickup 6PM – 9PM

Note: Some of our larger items rent for a four hour period and include an attendant for safety and operational expertise. You can extend the time for an additional fee. Call for details

Q: Do you offer a Damage Waiver?
A. Yes, a damage waiver fee is an option available to all renters. This fee is not insurance but does relieve the renter from liability for accidental damage to our rental products. Excluded is intentional damage, misuse or lost items. Damage due to theft or mysterious disappearance. Any damaged/broken items must be returned.

Q: When will you install my rental tent?
We typically install rental tents 1-3 days prior to the day of use. We remove tent 1- 3 day following the day of use. This includes Sunday! Please have your tables an chairs stacked from your Saturday party as you may be on a Sunday pickup route!

Q: Where can I find more information about rentals that is not listed here

A. Visit our Learning Center

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